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Across
  1. 5. A set of protocols that allows different software components to communicate and transfer data using calls like GET, PUT, or POST.
  2. 7. A no-code, composable visual page builder designed to unlock speed and creativity for its users. This is often used in conjunction with Catalyst.
  3. 9. A tool that contains different jobs that can be run using information such as a store ID, cell, or domain. It's commonly used to fix SSL issues and refresh a store's domain in Cloudflare.
  4. 11. A crucial troubleshooting step that should occur at the beginning of the contact to
  5. 15. BigCommerce's theme engine which incorporates industry best practices in technology, design standards, and SEO. It lets developers create storefronts that are engaging and work on any device.
  6. 17. A BigCommerce-developed tool that shows agents their schedules, metrics, and callboards.
  7. 19. A place where partners can log in to access marketing materials, technical resources, and other tools to enhance their services and collaborate with BigCommerce.
  8. 20. A virtual, emoji-based currency used in Slack, often given to those who help others. It was also frequently requested with a pointing-at-hand emoji when asking for things like primary marks.
  9. 22. A set of rules and guidelines designed to help organizations that handle credit card information keep it safe and secure. These guidelines are essential for protecting against data breaches and credit card fraud.
Down
  1. 1. A unique number, accessible only to the account owner, that is used by support and account service teams to verify store ownership or an individual's permission to discuss the account.
  2. 2. Deprecated themes built with a template system that allowed designers and developers familiar with HTML and CSS to modify the appearance and structure of a BigCommerce storefront.
  3. 3. A Slack bot based on a cartoon character that provides information like store details or fun dog pictures.
  4. 4. The separation of an e-commerce application's front end (the storefront and customer experience) from the back end (your data and business logic)
  5. 6. A Slack message that deviates from a series of prior messages that all had the same response. This is often seen as an intentional action.
  6. 8. A BigCommerce-developed tool that contains various common support tasks, such as disabling MFA, pulling mobile device reports, and viewing a store's channels.
  7. 10. A third-party system frequently used with ENT merchants that integrates business planning, purchasing, inventory, marketing, finance, and other resources.
  8. 12. These notify applications when speciļ¬c events occur on a BigCommerce store. Examples include when an order is created, or a product's inventory changes.
  9. 13. The name for the meme that was made when our timelord missed out on cupcakes
  10. 14. An open-source composable storefront framework created by BigCommerce that uses Next. js, React storefront components, and GraphQL Storefront API to provide developers and marketers with a fully customizable storefront experience
  11. 16. A peer led group that aims to better the experience for fellow ninjas
  12. 18. Our documentation about all things API, GQL, and other topics such as app development
  13. 21. An abbreviation to indicate that the help you provided was a non-issue