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Across
  1. 5. Due to resistance of __________, many African Americans cite this behavior as rude and evidence of racism
  2. 6. The issue at hand regarding shopkeeper-customer encounters
  3. 8. The second group involved (clue: they're from America)
  4. 10. This type of FACE is when people want approval, understanding, and solidarity
  5. 11. First method of data collection (clue: watching people)
  6. 13. The first group involved (clue: they're from Asian)
Down
  1. 1. These types of differences can lead to misunderstandings in intercultural communication
  2. 2. In this type of service encounter, there is discussion of more sociable, interpersonal topics
  3. 3. Overall, ___________ due to cultural and linguistic differences & socio-cultural conditions are why there are tensions between African Americans and Korean storekeepers
  4. 4. Second method of data collection (clue: talking to people and asking questions)
  5. 7. This type of FACE is when people do not want to be imposed on
  6. 9. In this type of service encounter, few words are said and only last just seconds
  7. 12. Limited proficiency in this language also contributes to Korean immigrants and their inclination to speak, which then leads to perceptions of rudeness and racism.