THE 40-BLANK PUZZLE

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Across
  1. 6. When Hotel ABC gives an additional commission of 2% on top of the usual 10% to a travel agent to encourage more sales, this is known as ___________ commission.
  2. 11. The ________________ itinerary is the “selling” tool and is usually the most creative.
  3. 12. Coach rental and Tour Guide’s fees are usually classified as ________ cost.
  4. 13. A/an _______________ is usually pre-paid and sold as a single product at a price per person and usually includes components such as hotel, coach, meals, attractions, etc. (2 words)
  5. 15. Travel agents today face mounting challenges because consumers today are going straight to suppliers such as hotels and airlines via their websites to book their services. This is known as __________ distribution.
  6. 17. Terms and ____________ act as a contract/agreement between customer and the company and are developed by management to protect the company.
  7. 19. The Singapore Exhibition and ____________ Bureau (SECB) is part of the Singapore Tourism Board and is the lead government agency for the business events sector in Singapore.
  8. 20. A passenger ______________ is an important document that contains vital information of each tour member such as full name, passport details, dietary requirements, etc.
  9. 21. _______________ is where total costs equal to total revenue. (2 words)
  10. 24. An “AD” ticket refers to ____________ ticket, i.e. AD75 means that travel agent only needs to pay 25% of published airfare for Tour Manager. (2 words)
  11. 25. When Prudential (insurance companies) pays for a 10-day trip to Gold Coast for their top 20 agents, this is an example of a/an _____________ trip.
  12. 28. ______________ pricing is obtaining a tour price by adding a set amount to total cost of tour. (2 words)
  13. 31. Travel _______________ Companies are business travel agencies and sell to corporate companies exclusively.
  14. 33. A tour that does not include airfare is known as __________ tour.
  15. 34. _________________ refers to the type of airfare that is applicable to the type of travel, e.g. economy excursion fare (“YE”). (2 words)
  16. 35. A/an _______________ is employed by large companies to manage their travel programme and he/she acts as a middleman between the appointed TMC and the company. (2 words)
  17. 37. The ______________ is sent to tour hotel(s) before the group arrives so that they can allocate the number of rooms required. The same list is also used to tag luggage. (2 words)
Down
  1. 1. When the same tour is repeated over many weeks, this is known as a/an _____________. E.g. An 8-day Best of Taiwan tour departs every Monday for 3 months. (2 words)
  2. 2. The term “______________” usually refers to 1 adult sharing a twin room with 1 child below 12 years old. (2 words)
  3. 3. Pacific World Singapore is an example of a/an _____ in Singapore and they work closely with airlines, hotels, convention centres, etc. in the delivery & implementation of MICE events, amongst other services. (acronym)
  4. 4. FIT stands for Free ______________ Tour.
  5. 5. A/an _____________ is a professional that is certified and licensed by local tourism authorities to give commentaries during a tour. (2 words)
  6. 7. A/an ______________ itinerary is one where the tour group is based in one city and stays there for the entire tour, taking day trips to nearby places but always returning back to the base city at the end of the day. (3 words)
  7. 8. An inbound tour operator is also commonly known as a/an __________ operator.
  8. 9. A/an ______________ meal plan is one that only includes breakfast and one other meal (lunch or dinner) per day. (2 words)
  9. 10. The _____________ department in a travel company is the one that develops tour itineraries as well as cost and price a tour. (2 words)
  10. 14. A/an ______________ itinerary has time indications and is only given to passengers after they have made full payment for their tour.
  11. 16. Frontliners that sit at a counter to service walk-in customers to advise them on tour packages and travel-related matters are commonly referred to as ________________. (2 words)
  12. 18. With reference to airfare, ______________ refers to first class, business class and economy class. (2 words)
  13. 22. _____________ is the ratio of actual number of participants to the maximum capacity of a particular service and is usually expressed in percentage form. (2 words)
  14. 23. Galileo, Abacus and Amadeus are names of commonly used _____ in Singapore. (acronym)
  15. 26. ______________ is an example of an online travel agency. (starts with E)
  16. 27. For corporate travel, the travel staff personnel who directly serves business travellers are commonly referred to as ‘______________ Consultant’.
  17. 29. A/An _______________ is also known as a tour leader and is a representative from the travel company who accompanies the tour group throughout the entire duration of the tour. (2 words)
  18. 30. When tour companies combine passengers from different bookings into one coach instead of booking a coach for exclusive use, this is known as ________________ basis. (3 words)
  19. 32. When a company sets a tour price below cost to gain market share, they are adopting a/an ______________ pricing strategy. (2 words)
  20. 36. _____________ cost are affected by the number of participants in a particular tour departure, e.g. meals, hotels, air tickets, etc.
  21. 38. When tour planners organise various tour components into a systematic, detailed, day-by-day travel programme, it is called a tour ____________.
  22. 39. GIT stands for Group ____________ Tour.
  23. 40. ______________ represent potential reservations that could not be fulfilled because a tour is full.