The control Room puzzle

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Across
  1. 1. system used to log incidents
  2. 3. New executive head of Human Resources
  3. 4. case management system
  4. 6. FA stands for?
  5. 14. Prevention of claims and keep clients informed
  6. 15. EMS
  7. 16. displaying platform used to see live cases
Down
  1. 2. new word used on claim center claim registration
  2. 5. Platform used by clients to register and track claims
  3. 7. Amount paid by the insured on claims
  4. 8. number of people in the control room
  5. 9. Emergency center
  6. 10. new Santam building place
  7. 11. impact alert provider
  8. 12. The name of the current SP dealing with roadside Assistance
  9. 13. platform used by clients to contact santam