The Culture Connection

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Across
  1. 2. I am ________ to be Ritz-Carlton.
  2. 4. Our Employee Promise emphasizes fulfilling the individual ________ of our Ladies and Gentlemen.
  3. 7. The 6th Diamond comprises Functional, Emotional Engagement and ________.
  4. 8. Our Scenography is described as A ________ of Views.
  5. 9. Our Brand Promise is centered on creating ________ marks.
  6. 10. The first Step of Service reminds us to offer a warm and sincere greeting, using the guest’s ________.
  7. 12. The second Step of Service focuses on the ________ and fulfillment of each guest’s needs.
  8. 13. We are ________ to create unique, memorable and personal experiences for our guests.
  9. 14. How many Service Values form part of our Gold Standards?
  10. 15. Our Credo states that the genuine care and ________ of our guests is our highest mission.
Down
  1. 1. Our commitment to the communities we serve is reflected through Community ________.
  2. 3. Beyond expressed requests, we remain responsive to our guests’ ________ wishes and needs.
  3. 5. Complete our Motto: “We are Ladies and Gentlemen serving Ladies and ________.”
  4. 6. The third Step of Service is to extend a warm and sincere ________ to our guests.
  5. 11. Complete the five principles of our Employee Promise: trust, honesty, respect, integrity, ________.