The Customer Experience

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Across
  1. 3. the action of challenging or disagreeing with something
  2. 6. responsible for purchasing goods for a company to use
  3. 10. a marked effect or influence
  4. 11. a reason for doing something
  5. 15. a brief statement of the main points of something
  6. 17. a condition giving a greater chance of success
  7. 18. undergo natural development and to increase in size
  8. 19. a means of solving a problem or dealing with a difficult situation
  9. 21. a series of actions or steps taken to achieve a particular end result
  10. 24. firm belief in the reliability, truth, or ability of someone or something
  11. 25. information about reactions to a product
  12. 29. the act or process of making or carrying out plans
  13. 30. a consultant is a person who provides professional or expert advice in a particular field to either an organisation or individual
  14. 31. a distinctive attribute or aspect of something
  15. 33. require something essential or very important rather than just desirable
  16. 36. the amount of money expected, required, or given in payment for something
  17. 37. organization that competes against you or your company
  18. 40. an advantage or profit gained from something
  19. 41. gathering data and analysing trends to outline strategies and identify obstacles and build on the strengths of a sales plan
  20. 42. a person who buys goods or services from a shop or business
Down
  1. 1. the accomplishment of an aim or purpose
  2. 2. polite and considerate in his dealings with customers
  3. 4. allow or provide a particular amount of money
  4. 5. the item offered for sale
  5. 7. a harmonious relationship in which the people understand each other's feelings or ideas and communicate well
  6. 8. convey information or instructions by means of a gesture or action
  7. 9. the power or right to give orders and make decisions
  8. 12. request for something to be made, supplied, or served
  9. 13. a contact already determined to be a prospective customer
  10. 14. finding possible customers
  11. 16. occurs when the seller and buyer agree to the conditions of the sale and the buyer makes a firm commitment to the transaction
  12. 20. the exchange of a commodity for money; the action of selling something
  13. 22. the act of finding an answer or solution to a conflict
  14. 23. to give encouragement to someone or something because you want them to succeed
  15. 26. an agreement entered by two or more parties for their mutual benefit
  16. 27. to regard that something is of importance and worth
  17. 28. an act of referring someone or something for consultation, review, or further action
  18. 32. assistance or advice given to customers during and after the sale of goods
  19. 34. make a statement or situation less confused and more comprehensible
  20. 35. a serious disagreement or argument
  21. 36. conveys information from a speaker to an audience
  22. 38. a presentation to a potential customer who will pay for your product or service
  23. 39. succeed in dealing with a problem or difficulty
  24. 40. anything that blocks or impedes the flow