The Customer Service puzzle

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Across
  1. 2. This can be given and received
  2. 4. Act quickly
  3. 6. Having knowledge - learned or cultured
  4. 8. To give attention with the ear
  5. 9. In ethics this is regarded as truthful and honest action
Down
  1. 1. Facial expression
  2. 3. Work produced by a group
  3. 5. Guidance or direction
  4. 7. Someone who interacts with others