The Hunt

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Across
  1. 4. Having your own _______ before you talk to customers also puts you in a position where you can understand the customer's vision.
  2. 7. What did the area manager score on the first hole?
  3. 8. _______ creates credibility.
  4. 10. Who is the author of Raving Fans?
  5. 12. The first thing you have to do when talking to customers is gain _______.
Down
  1. 1. Listen to the music as well as the _______.
  2. 2. RFI stands for ____ ______ _______?
  3. 3. You should always create a vision of perfection _______ on the customer.
  4. 5. A customer should always feel __________.
  5. 6. You can only serve the customer's needs if you know what they _____ _____.
  6. 9. Deliver the vision plus ______ percent.
  7. 11. According to Andrew, you have to _____ your talk.