The importance of verbal communication

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Across
  1. 2. Choice of words
  2. 4. Understanding how another person is feeling
  3. 7. Ensure that the other person has heard you
  4. 8. Work Learn skills from you colleague and benefit from their knowledge
Down
  1. 1. Excepting that things take longer
  2. 3. Clear and easy to understand
  3. 5. The way in which you may say the words
  4. 6. Speed in which you speak