The Late Shift

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Across
  1. 5. what you need to stay awake lol
  2. 6. the division we all work in through AEP
  3. 9. Holiday that we will have off during AEP
  4. 10. one of the games we get to play during the day
  5. 11. open enrollment period for medicare
  6. 12. Month that OEP begins
  7. 14. that virtual work we do in our home offices
  8. 15. the title of this crossword puzzle
  9. 16. what we review for our customers
  10. 18. what you are doing right now
  11. 19. Holiday that is celebrated after AEP
Down
  1. 1. Who am I?
  2. 2. another game we sometimes play
  3. 3. The team that posts the contests in chats
  4. 4. month AEP starts
  5. 7. Month that OEP ends
  6. 8. the program we use to make calls
  7. 13. annual period of enrollment for medicare
  8. 17. month that AEP ends