The Psychology of customer flow

12345678
Across
  1. 3. room is a cloud-based service for websites or mobile commerce solutions to control traffic surges
  2. 5. Too much waiting time will make customers.
  3. 7. Transaction is in process at this phase.
  4. 8. Select the next customers to be served using fair rules
Down
  1. 1. Set the stage for all future exchanges, this can come by phone, by email or in person.
  2. 2. The end of the transaction at this phase.
  3. 4. Procedure used by all service organization for handling customers so to have a large impact on the quality of service they perceived they have received.
  4. 6. A management systems convince customers to believe that you value their time. Customers are extremely quick to make complaints, especially when it revolves around customer service and waiting