The Psychology of Customer Service

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Across
  1. 1. observation or perspective
  2. 3. technical knowledge and information to perform a job
  3. 6. physical needs like eating and sleeping
  4. 7. the attitude or personality traits that can contribute to a person's success like listening skills
  5. 9. the need to feel special and respected
  6. 10. the need to be protected from weather, danger, and illness
  7. 11. the need for interaction with other people
Down
  1. 2. regulating emotions to achieve a specific effect in the workplace
  2. 4. the science of behavior
  3. 5. Why people choose to buy certain things
  4. 8. When the positive feeling from first impression lasts through additional encounters