The Puzzling Nature of the Apple Store

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Across
  1. 3. you would use this to complete everything in store from business intro to booking a customer in for a data migration
  2. 6. This is very popular with customers who want to extend their battery life on their iPhone
  3. 11. only available if you purchase in an Apple Store
  4. 13. a service provided by customers if they need to continue learning more about their products
  5. 15. You use this to access iTunes on your computer
  6. 16. A way for customers to shop on their terms
  7. 18. this is the first person who represents the brand and makes the customer feel comfortable coming in the store
  8. 19. The soul of the Apple Store
  9. 21. What we call a customer who leaves very, very happy.
  10. 22. The origin of your fearless store leader
Down
  1. 1. The goal of the entire family room team is to improve this everyday
  2. 2. a term used when everyone brings their A game and the store runs smoothly.
  3. 4. these are essential to enhance communication in store
  4. 5. The 4th step in the Apple steps of Service
  5. 7. When you purchase an item and need additional support, you would use this service
  6. 8. highly anticipated and currently in beta form
  7. 9. you can use this if you want to use wireless speakers to play music from your Mac
  8. 10. The engine of the store
  9. 12. you would add this to an order to improve the customer experience as product is delivered
  10. 14. this small device released only 6 years ago has changed the face of technology and life as we know it
  11. 17. a shortcut to finding things on your Mac
  12. 20. a phrase used to encourage store awareness
  13. 23. the abbreviation for a team member who offers iPhone options at the GB