The Sales Process Chapters 12 - 15

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Across
  1. 2. matching characteristics of a product to a customer's needs and wants
  2. 3. this is the most effective approach method in retail selling
  3. 4. customers needs are directly related to these which can be emotional, rational or both
  4. 5. also called a lead - either way it's a potential customer
  5. 8. in this approach the salesperson asks the customer if assistance is needed
  6. 10. this skill helps to get the customer talking
  7. 11. the number of products that you should show a customer at any given time
Down
  1. 1. Building ties to customers
  2. 6. communication through body language and facial expressions
  3. 7. in this approach the salesperson welcomes the customer to the store
  4. 9. the first face-to-face contact with the customer