The Service-Profit Chain

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Across
  1. 2. A recommendation an individual customer gives among friends or family.
  2. 7. The process of buying or obtaining something, products, services, companies, etc.
  3. 8. All the customers a business manages to keep back to consume their products.
Down
  1. 1. The type of customer who returns to the same store, product, service for their quality.
  2. 3. A piece of knowledge or information that is shared so that it is benefitial.
  3. 4. The net money a company gains after a given period.
  4. 5. A set of links put together which follow a specific logic.
  5. 6. All the individual parts of an entire chain which are interconnected.