Therapeutic and Non-Therapeutic Communcation Techniques
Across
- 1. Give false hope or devalue patient’s feelings
- 6. Ask for a clearer explanation when what the patients say is vague
- 12. “So why didn’t your daughter want to drive you here today?”
- 14. “If I were you, I wouldn’t take that medication. Just try to avoid salt in your diet.”
- 15. I’m here for you. Tell me what you need.”
- 17. “Tell me when you are getting more anxious.”
- 18. “Let’s get started as soon as you’re ready, Mrs. Jones.”
- 19. Attempt to protect the facility or provider while blocking further communication about the issues from the patients.
Down
- 2. use cliches and meaningless phrases that show no original or patient-specific thoughts
- 3. Repeat patients’ statements or questions back to them to encourage them to value or accept their own opinions.
- 4. “Would you tell me a little more about that?”
- 5. Share your perceptions with patients
- 7. Demonstrate understanding of the important parts of the conversation
- 8. Pass judgment on patient’s thoughts or plans
- 9. Hear what patients say and follow the thoughts they express
- 10. I’m here for you. Tell me what you need.”
- 11. Restate patients’ statements to show understanding.
- 13. Convey that the patient can continue formulating the thoughts they want to express without any pressure to converse.
- 16. Keep patient’s attention on the information they need to understand.