Therapeutic and Non-Therapeutic Communcation Techniques

12345678910111213141516171819
Across
  1. 1. Give false hope or devalue patient’s feelings
  2. 6. Ask for a clearer explanation when what the patients say is vague
  3. 12. “So why didn’t your daughter want to drive you here today?”
  4. 14. “If I were you, I wouldn’t take that medication. Just try to avoid salt in your diet.”
  5. 15. I’m here for you. Tell me what you need.”
  6. 17. “Tell me when you are getting more anxious.”
  7. 18. “Let’s get started as soon as you’re ready, Mrs. Jones.”
  8. 19. Attempt to protect the facility or provider while blocking further communication about the issues from the patients.
Down
  1. 2. use cliches and meaningless phrases that show no original or patient-specific thoughts
  2. 3. Repeat patients’ statements or questions back to them to encourage them to value or accept their own opinions.
  3. 4. “Would you tell me a little more about that?”
  4. 5. Share your perceptions with patients
  5. 7. Demonstrate understanding of the important parts of the conversation
  6. 8. Pass judgment on patient’s thoughts or plans
  7. 9. Hear what patients say and follow the thoughts they express
  8. 10. I’m here for you. Tell me what you need.”
  9. 11. Restate patients’ statements to show understanding.
  10. 13. Convey that the patient can continue formulating the thoughts they want to express without any pressure to converse.
  11. 16. Keep patient’s attention on the information they need to understand.