THESE TICKETS ARE CREATED FOR....

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Across
  1. 1. ...The meter reads on the account are showing a continuous drop, even though someone is there using power.
  2. 3. ...An error in the deposit -NOT TO WAIVE IT.
  3. 4. ...BP states that their location shows a different meter than the one shown on the bill.
  4. 7. ...An inhouse Escalation.
  5. 9. ...Escalated ticket for a closed account to send out a refund for a credit left on the account.
  6. 10. ...Dead gas meter
  7. 13. ...BP states that the trees are affecting the lines that go from pole to pole along the road.
  8. 15. ...The BP states that they need to update the contact information for verification to contact them.
  9. 16. ...An out of statute write off & we're transferring the balance or the payment to cancel it out.
  10. 17. ...Streetlight is on during the day.
Down
  1. 1. ...An overpayment refund request, payment investigation.
  2. 2. ...An in statute write off & we're requesting to transfer the balance to the new account.
  3. 5. ...BP states that the trees are affecting the lines that go to their home.
  4. 6. ...BP request for credit history to take to another utility company.
  5. 8. ...a BP has gone through a legal name change-such as Jack to Jill.
  6. 11. ...BP stathes that they were billed commercially instead of residential.
  7. 12. ...a BP is requesting another copy of their bill.
  8. 13. ...Inverted meter reported at the location.
  9. 14. ...escalated ticket to apply level bill credit immediately.