Things to know

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Across
  1. 3. We cannot change this for providers
  2. 6. Third step in our call flow
  3. 7. We help them along with families at FSCC
  4. 10. Travel expense completed here
  5. 11. We help providers update this
  6. 12. We need this for every search
  7. 14. Database use to conduct referral searches
  8. 15. They pay for child care
  9. 16. We log into this every morning
Down
  1. 1. When we connect the caller to a live person
  2. 2. The FSCC is in this DECAL division
  3. 4. The type of customer service we strive to provide at FSCC
  4. 5. Where I find Olli trainings
  5. 7. Evoke strong emotional or psychological responses
  6. 8. Answer calls at FSCC
  7. 9. Manages the licensing/compliance for Childcare facilities
  8. 10. We report child abuse/neglect cases here
  9. 13. First word in the FSCC greeting