Thinking like a Professional

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Across
  1. 2. want to assist
  2. 3. a great desire
  3. 5. being grateful
  4. 6. 3 star
  5. 9. the 4 H's
  6. 10. 2 star
  7. 12. 4 star
Down
  1. 1. open
  2. 2. truthful
  3. 4. make a connection
  4. 7. they are loyal
  5. 8. establish the clients needs
  6. 10. 1 star
  7. 11. how we treat people