Three service P's

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Across
  1. 1. - Each customer interaction can strengthen or weaken this crucial aspect of a business.
  2. 5. - In the marketing mix, this element refers to employees' interactions that shape customer perceptions.
  3. 6. - Different customer expectations and communication styles based on values and traditions.
  4. 8. - Customer feedback method used by companies to track and improve satisfaction levels.
  5. 9. - Elements like lighting, music, and decor that set the mood and impact the customer’s impression.
Down
  1. 2. - Support provided after a purchase to build customer loyalty and strengthen brand perception.
  2. 3. - All actions that help connect a business with its customers, ensuring smooth transactions and service.
  3. 4. - Efficient systems for this, especially in e-commerce, ensure products reach customers quickly.
  4. 5. evidence - Tangible elements like decor, cleanliness, and staff appearance that influence customer experience.
  5. 7. - Providing employees with this is essential for high-quality, consistent customer service.