Thriveworks Crossword Puzzle

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Across
  1. 4. Showing that you understand.
  2. 7. Best company.
  3. 10. First appointments.
  4. 11. Therapy provided
  5. 12. This should be done early in the call. It sets the tone for the entire call.
  6. 13. This varys per location. It allows us to offer quick availability, and additional services and support, unlike other practices.
  7. 14. Offered with our membership. Best when tailored.
Down
  1. 1. Unlike other practices, we can usually schedule rather quickly due to our premium ______.
  2. 2. The number of intakes you schedule compared to the number of calls taken.
  3. 3. Completing the final steps, the recap and confirming if the client has any final questions.
  4. 5. The call center is open 7 days and week for support. Also, client's have direct access to their clinician, even if in between sessions because of this.
  5. 6. Assuming the sale.
  6. 8. Asking probing questions to better understand the needs of your client.
  7. 9. Being able to adjust to the constant changes.
  8. 11. Speak with this, so that your client can trust that they are making the right decision by scheduling with you.