Tier 2 Crossword

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Across
  1. 10. You will not leave a message for this Service Provider if the issue is resolved.
  2. 11. What should you place an account on before troubleshooting?
  3. 12. What type of system has a battery located in the keypad?
  4. 13. Who can be called if all troubleshooting options are exhuasted?
  5. 14. This must be provided by the customer in order to offer Tier 2 assistance.
  6. 15. What is the most common cause if the trouble is a communications failure or communication trouble?
Down
  1. 1. What type of system has a battery located in the control panel?
  2. 2. What can you offer to help the customer with if they are unable to arm the panel due to a fault?
  3. 3. What type of signal can be received if a sensor is not closed properly?
  4. 4. What is the code that can be used to disarm the system but will send a dispatchable signal?
  5. 5. What is attached in the transformer with black and red wires?
  6. 6. Can you assist a customer with Tier 2 assistance if they do not have a password?
  7. 7. Where can you find the battery for a hardwired system?
  8. 8. What is the last resort that you should offer if unable to silence the system?
  9. 9. A service message must always be left for this Tier 2 Service Provider.