Time to review again! (Make sure to remember, some can be KB article titles)

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Across
  1. 2. What service for overdraft do we offer where the checking account would be covered by another account if it is over drafted?
  2. 4. What company does the bank use for ordering checks?
  3. 8. "My mom passed away and I need help in what to do next regarding her 5/3 accounts, can you help me?" What is the "Content Title" (exactly as it appears) that is in Contact guide where we would send her?
  4. 9. guide "I need the email and fax to send my POA paperwork to, can you help me?" Where do we find this?
  5. 11. What two people (either/or) do you reach out to if an unverified caller asks for a supervisor?
  6. 12. "I need to raise my debit card limit to use at Lowes, can you help me?" What do we need to do before completing the maintenance?
Down
  1. 1. What service do we provide to allow payments and purchases to be made when the available balance is not enough to pay them?
  2. 3. If a customer calls in red, then fails the zip code and phone number what is the name of the questions we would ask them?
  3. 5. If this is present on the account HRT is not required
  4. 6. Where do we go in KB (what is the title) to see what we can do for minor owners?
  5. 7. If HRT cannot be performed by you because they are calling from a number not on file but they are out of footprint what verification tool can be used?
  6. 10. According to KB #12076 in "How it works", who can we NOT perform HRT for?