TLG Talk

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Across
  1. 4. Lenses that change color based upon the different levels of light. When the lenses are exposed to sunlight they darken. When the lenses are not exposed to a lot of light (indoors), they lighten. A frequent lens add-on.
  2. 9. a condition related to the normal aging process, in which it becomes difficult to focus on close-up objects.
  3. 11. this is the status you should be in at the end of your shift
  4. 12. you should offer the ________ the end of every interaction
Down
  1. 1. This tool is used for customer appeasement
  2. 2. Sunglasses without corrective lens
  3. 3. automatically populate when you receive an interaction
  4. 4. ______ is the space between the centers of your pupils
  5. 5. You must get _____ HIPAA verifiers when looking up a customers insurance benefits
  6. 6. ____ help to understand why the customer called and how you resolved their issue
  7. 7. to place an order you have to open ______ session
  8. 8. Nearsightedness; a condition in which distant objects appear blurred.
  9. 10. This tool is used to locate Eyemed members insurance