TM Legal Crossword

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Across
  1. 3. A collector's item
  2. 7. A 5* service
  3. 9. Company branded notebook, water bottle, etc.
  4. 10. Octopus system
  5. 11. One of the senses most relevant to the Legal team
  6. 14. You go here when setting up a Direct Debit
  7. 15. When we know we're speaking to the correct person
  8. 16. What does a third party have to be for us to speak to them?
  9. 18. We post them on a sign as they offer a helping hand
  10. 20. "You will do this today"
Down
  1. 1. Placing into a relevant outcome
  2. 2. When customers are _____ we complete CIVS
  3. 4. Where the customer's name is always said out loud
  4. 5. We still provide them, it's just not in the name
  5. 6. A Judgment will determine this
  6. 8. What powers Perch?
  7. 9. An old KPI that once was
  8. 12. "Have a good day, week, month, year"
  9. 13. It helps you to see what you're doing
  10. 17. Keeps people engaged
  11. 19. It dies when it reaches the age of 6
  12. 20. The Case Manager and the customer come to an amicable resolution