Customer Service Week Crossword

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Across
  1. 4. This tool is not only required, but will help you resolve issues
  2. 6. If you lack this, your customer will too
  3. 8. This will help you fully understand the issue
  4. 9. "It was my goal to provide you with five _____ customer service"
  5. 11. A tool that generates revenue while improving satisfaction
  6. 12. This tool will help you help customers help themselves
  7. 14. Customers can hear this in your voice
  8. 16. We live by this credo
  9. 18. Showing your willingness to accept the issue
  10. 19. The company that works for you
  11. 20. What you should do to the customer at the end of the call
Down
  1. 1. This should never be over two minutes
  2. 2. You build this with the customer throughout the call
  3. 3. Something you do to narrow down the issue
  4. 5. Something you always want to avoid, keeps things on track
  5. 7. Allows for a easy, one call experience
  6. 10. How you should always address your customer (when possible)
  7. 13. This will help customers see that you understand their concern with their issue(s)
  8. 15. Practicing this will help you help other people
  9. 17. The way you talk to a customer; should always be upbeat