TOOLS AND EQUIPMENT USED IN CCS

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Across
  1. 2. the most basic networking device that connects multiple computers or other network devices together
  2. 5. service that gives end users access to the Internet
  3. 8. an application that automates outbound calls
  4. 9. a device that converts analog audio into electrical signals that can be transferred to other telephone users
  5. 10. camera that connects to a computer
Down
  1. 1. any device and application software capable of recording a voice
  2. 3. hardware device that provides a backup power source in case of a power outage (blackout), brownout, or a surge in power
  3. 4. a hardware device that connects a computer or router to a broadband network
  4. 6. a software or hardware device that accepts and responds to requests made over a network
  5. 7. a hardware device that connects to a telephone or computer and allows the user to talk and listen while keeping their hands-free