Top 10 complaints

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Across
  1. 2. What you buy
  2. 5. A dishwasher, microwave or oven
  3. 7. Account (rekening)
  4. 8. Permission to do/use something
  5. 9. Bring to your house
  6. 11. Not working correctly
  7. 13. Disagreement
  8. 14. Not showing the real thing
  9. 16. The way someone acts
  10. 18. Message to say you're unhappy about a service/product
  11. 19. Bad car or fruit!
Down
  1. 1. False
  2. 3. time wasted because somethin is not in/on time
  3. 4. bill with specific information
  4. 6. Person who rents a house
  5. 10. Money you pay to live in a house
  6. 12. Fraud, trick
  7. 13. Money you owe someone
  8. 15. Person who buys a product/service
  9. 17. Not legal