Top 10 Reference Guide

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Across
  1. 3. When a customer calls to cancel or order a new card.
  2. 5. When a customer calls about why they have pending transactions in their account.
  3. 6. Any type of maintenance on a customers account.
  4. 7. Account is in the negative because the customers account did not have enough funds to cover the transaction, usually have 3 days to pay before a late charge is applied.
  5. 8. Customer calls to check on the status of a dispute.
  6. 9. Option to bank online.
  7. 10. When a customer is calling to inquire about the funds available in their account.
Down
  1. 1. Customers calling wanting to transfer funds from one account to another.
  2. 2. Customers are calling due to a decline on their card.
  3. 4. This is the how the client can make personalization to their account such as opting out of self service.