Total Quality Management Crossword

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Across
  1. 1. ________ with all employees to boost morale and confidence
  2. 6. A long term management approach which integrates quality into every part of the company
  3. 8. Have a ______ approach to problems
  4. 11. This man created TQM
  5. 12. Total quality management means having a ______ term plan
  6. 13. All employees must be _______ for TQM to work
Down
  1. 2. This rule states that 80% of events are caused by 20% of the causes
  2. 3. This person determines the quality of your product
  3. 4. Make decisions on _____ , not on instinct
  4. 5. Drive out ______
  5. 7. You must instil ______ into every aspect of the business, from the secretary to the sales team
  6. 9. Always have ________ on the job for employees
  7. 10. Always look to continually _______