TOTAL QUALITY MANAGEMENT

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Across
  1. 1. Is a method for Translating customer needs to product specification
  2. 5. Is NOT a tangible measure of quality?
  3. 9. A Organization’s _____ guides the development of strategies by different groups within the organization.
  4. 11. The largest impact of information technology for service has been in:
  5. 13. Until the start of the 1980s, most U.S. companies focused on maintaining quality levels by utilizing which of the following practices?
  6. 15. facilitate the identification, exploration, and graphical display of the POSSIBLE causes of an effect you would use a ______ diagram:
  7. 17. The word _____ in quality means The ideal quality requirement.
  8. 19. The Deming philosophy focuses on continual improvements in product and service quality by reducing uncertainty and _____ in design, manufacturing, and service processes, driven by the leadership of top management.
  9. 20. Quality systems based on continuous improvement are usually based on the Japanese philosophy of:.
Down
  1. 2. effective implementation of a strategy is achieved through action plans. This is called:
  2. 3. A process is predictable if We can forecast its _____ .
  3. 4. A _______ is used to document and better understanding of process:
  4. 6. Another name of PDCA Tool in QC
  5. 7. If a competitor’s product offers the same benefits at a lower price, then the competitor’s product provides Higher ____
  6. 8. Cause-effect diagram tool is used in Problem _______
  7. 10. Problem solving process begins with Problem _____ .
  8. 12. A _______ Chart is used to Identify the most important items.
  9. 14. One of the Seven tools.
  10. 16. The _________ Award is Indication that TQM programs are effective
  11. 18. Characteristics of effective brainstorming include __________ contribute without fear of ridicule.