TQM

2. Armand V. ____________ Quality is what the customer says it is.
4. A time _________ person exhibits how he values the importance of time as a resource.
10. person is one who is perceived to be constantly, regularly habitually preoccupied.
12. Frederick __________ Scientific Management
13. Arrange necessary items in good order or use
15. Dr. Genichi ____________ Cost is more important than quality but quality is the best way to reduce cost.
16. Take out unnecessary items and dispose
17. Philip ________ Making a Wrong Decision is understandable, refusing learning is not.
19. A person with a strong ___________ for work feels and shows much love for his work

1. Do things spontaneously without being told or ordered (2 words with space)
3. Dr. W. Edwards ________ Plan, Do, Study, Act
5. person does his work in a thorough, methodical manner.
6. Dr. Kaoru __________ Failure is the seed of success
7. Maintain high standard of housekeeping
8. Dr. Joseph _________ Quality is Fitness for Use
9. Efferson ______________ Bawal ang Panis!
11. Dr. Walter A. _________ Causes of variation could be found and eliminated
13. Shigeo ________ The most Dangerous kind of waste is the waste we don’t recognize
14. person is one who uses new, untried ways of doing things.
18. Clean your workplace