TQM CROSSWORD PUZZLE

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Across
  1. 4. focuses on how things can fail to work
  2. 6. SET OF SYSTEMATIC ACTIVITIES
  3. 9. a person who buys goods or services
  4. 10. To avoid fire-fighting
  5. 11. Identifies VITAL FEW from TRIVIAL MANY
Down
  1. 1. ensuring PDCA loop is followed
  2. 2. fitness for intended use
  3. 3. distribution of Data over different categories
  4. 5. core purpose of an organization
  5. 7. a group of workers who identify, analyze and solve work-related problems
  6. 8. solving problems by involving many departments