TQM Crossword Puzzle

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Across
  1. 6. Number of in-store deputy Wardens
  2. 7. Nespresso's Safety Leader/Captain
  3. 10. An unexpected event that can turn into a Crisis if mismanaged
  4. 13. A customer didnt like the taste of a coffee
Down
  1. 1. An unexpected event that could damage the brands image
  2. 2. District Manager
  3. 3. Our BCP when we have a Nessoft outage
  4. 4. Our in-store safety Warden
  5. 5. Where you report protentional safety issues
  6. 8. Second Emergency Meet up spot
  7. 9. Takes care of any Pest sightings
  8. 11. How many hours can milk stay out
  9. 12. Acronym for what we would do in case of an active shooter