Trails Customer Service

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Across
  1. 1. An important verbal spelling skill to avoid error
  2. 6. Where to transfer non-registration related cultural arts inquiries
  3. 8. One of the strongest skills in our customer service toolbelt
  4. 9. We answer every call with this attitude
  5. 12. The sport for which we reserve time and space
  6. 13. We can help a customer navigate this process online
  7. 16. Where to transfer party and room rental inquiries
  8. 18. This should always be positive
  9. 19. An important speec skill, especially over the phone
  10. 20. We provide this information with every call
Down
  1. 2. The process of changing one class for another
  2. 3. We cannot sell these over the phone
  3. 4. Required before transferring a class that has already started
  4. 5. This is when we give our first impression to a customer
  5. 7. A common need for customers calling in
  6. 10. Display of best manners and professionalism
  7. 11. What must be established prior to quoting pricing
  8. 14. Where to transfer large pool group inquiries
  9. 15. To best help our customer, we must first do this
  10. 17. Where to transfer non-registration related sports league inquiries