Training

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Across
  1. 2. Most used platform
  2. 3. Used to see billing details
  3. 4. lowest level of ADT services
  4. 9. Action used to pull account from collection agency
  5. 10. Monthly service in force
  6. 12. Used to track inbound calls
  7. 17. oldest platform used to pull up accounts
  8. 18. Common billing frequency
  9. 20. used to indicate rate increase
  10. 21. Delegation of authority
Down
  1. 1. Code seen when a contract is early terminated
  2. 5. Stop pending cancellation
  3. 6. Number of years in contract
  4. 7. American District Telegraph
  5. 8. Central Station
  6. 10. Used to track payments
  7. 11. 24/7 monitored service
  8. 13. displays how long customer has been with ADT
  9. 14. Codes used to notate calls
  10. 15. Disposition used to request refund by ach or cc
  11. 16. personal identification code
  12. 19. Method, Amount, Date