Training Crossword

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Across
  1. 2. The best group name
  2. 4. What would you need if a customer did not speak English?
  3. 8. What stage comes after training?
  4. 13. Where do you see the changes made to OBs?
  5. 15. the best part of the day
  6. 16. What TSA is based off?
  7. 17. Mean customer
  8. 18. the best place to find information on a call
Down
  1. 1. What is the best station?
  2. 3. Who will employees work under after training?
  3. 5. what customers can use to link centrelink to myGov
  4. 6. what is the last option in troubleshooting a myGov account?
  5. 7. Ayesha's favourite software
  6. 9. What we use to identify a customer
  7. 10. What a customer needs to link CentreLink to myGov
  8. 11. What people that leave their computer open are called
  9. 12. The most boring part of the day
  10. 14. What procedure happens when a customer is threatening staff?