training & education crossword

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Across
  1. 1. What did a study show increased three fold when following up owners with pets on a new diet?
  2. 6. Having highly trained Veterinary Nurses is beneficial and ________.
  3. 8. Exemplary customer service, knowledge and ________ are all important measurement tools in a successful practice.
  4. 10. What can you provide to pet owners to assist their pet’s preventative care needs?
  5. 11. One way to show that your clinic loves cats is to hold in-house clinics, cat information evenings and _______?
  6. 13. What type of restricted diet should you suggest as a minimum for pets with kidney failure?
Down
  1. 2. Continuing education is a great way to challenge yourself ___________.
  2. 3. What type of healthcare is now a global trend in both Human and Veterinary medicine?
  3. 4. Often owners miss all the opportunities to reward dogs what type of behavior?
  4. 5. As our customers change, it’s essential for the Veterinary Industry to stay _______.
  5. 7. Summer is timely for reminding pet owners about the importance of __________.
  6. 9. What type of stimulation is crucial for keeping high-energy dogs occupied?
  7. 12. Mystery Shoppers take a ______ of practice staff and assists employers and managers to pinpoint strengths and weaknesses.