training & education crossword

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Across
  1. 1. Mystery Shoppers take a ______ of practice staff and assists employers and managers to pinpoint strengths and weaknesses.
  2. 7. What did a study show increased three fold when following up owners with pets on a new diet?
  3. 9. Having highly trained Veterinary Nurses is beneficial and ________.
  4. 10. Exemplary customer service, knowledge and ________ are all important measurement tools in a successful practice.
  5. 12. One way to show that your clinic loves cats is to hold in-house clinics, cat information evenings and _______?
  6. 13. As our customers change, it’s essential for the Veterinary Industry to stay _______.
Down
  1. 2. Continuing education is a great way to challenge yourself ___________.
  2. 3. What type of stimulation is crucial for keeping high-energy dogs occupied?
  3. 4. What can you provide to pet owners to assist their pet’s preventative care needs?
  4. 5. What type of restricted diet should you suggest as a minimum for pets with kidney failure?
  5. 6. Summer is timely for reminding pet owners about the importance of __________.
  6. 8. What type of healthcare is now a global trend in both Human and Veterinary medicine?
  7. 11. Often owners miss all the opportunities to reward dogs what type of behavior?