Training Need To Knows

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Across
  1. 3. another name for home phone
  2. 5. billing sys we should attempt to use first
  3. 7. use your own cell phone and we send you a SIM card
  4. 11. # of PSUs divided by # of calls
  5. 15. equipment we can sell that downloads the STVA
  6. 18. add on TV tier for $30
  7. 19. $45 mobile plan
  8. 20. add on TV tier for $50
  9. 21. TV option that does not have BTS charge
Down
  1. 1. TV option that customer chooses 15 channels
  2. 2. the company you work for
  3. 4. Silver includes HBO and ?
  4. 6. abbreviation for mobile insurance
  5. 8. way to lower new cell phone monthly payment
  6. 9. $14 mobile plan
  7. 10. piece of equipment that provides wifi
  8. 12. Internet with 400 mbps
  9. 13. first name of our VP
  10. 14. a receiver that records
  11. 16. TV option for spanish speaking households
  12. 17. only internet option with free wifi
  13. 22. internet with 30 mbps avail to specific HHs/locations