Training team

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Across
  1. 2. A course for the contact centre and development operations and customer experience will get one soon
  2. 9. Megan is our lead for delivering training on this CRM system
  3. 10. Where our new and shiny training room is based
  4. 13. Our latest video created starring Malcolm in Aberdeen Harbour
  5. 14. One of the first teams Lauren delivered a course to on her own
  6. 15. A short, refresher training course delivered by webex is called
Down
  1. 1. If Shut Up is the first part of this course what is the second part
  2. 3. The current percentage of our teams internal customer satisfaction
  3. 4. The category of customers our next course will focus on
  4. 5. Longest serving member of the team
  5. 6. I am Scottish Water demonstrates these desired .......... (missing word)
  6. 7. A course which gives you a personality profile
  7. 8. Sue often delivers this accredited customer service training course
  8. 11. Newest member of the Training Team
  9. 12. The next video the team are going to create
  10. 16. How many staff will be in the Training team on 8th January 2018