Travel and Tourism

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Across
  1. 3. The customer is ....
  2. 5. The moment of ....
  3. 7. Concierges need to offer ..........
  4. 9. This is the quality of a business that gives confidence that it will be reliable.
  5. 11. .... customer service involves delighting the customer.
Down
  1. 1. An important quality of customer service that means things happen as promised.
  2. 2. The person a business needs to look after.
  3. 4. This is the quality of a business that gives confidence that queries will be dealt with quickly.
  4. 6. Unit 3 is about customer ....
  5. 8. ... customer service would be ignoring the customer.
  6. 10. People who put themselves in others' shoes are showing this.