TSB Crossword

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Across
  1. 2. What is the second stage during the customer experience process?
  2. 3. Which company rates our Pick & Protect product 5 star?
  3. 8. Which City is TSB registered to and is also 1 of our head office sites?
  4. 9. How many cumulative key drivers do you need to earn your gold service badge?
  5. 11. Name the missing value - Transparent, Straightforward, Pioneering, Responsible
  6. 13. If an account isn't used for a number of years, what does it risk becoming?
  7. 14. Which model is used to ensure high standards and consistency within our branches?
  8. 15. Maria is our area director, what is her surname?
  9. 16. What is the name of our canine mascot?
  10. 19. Which account will be withdrawn 20/02/2017?
Down
  1. 1. What system is used to register a complaint?
  2. 4. From Feb, who will provide the travel insurance for our AVA's?
  3. 5. If I want a mortgage for a property to rent, which type do I need?
  4. 6. Who provides our life insurance?
  5. 7. Who decides the base rate?
  6. 10. Which word is used for the upcoming transformation to Sabadell systems?
  7. 12. Which month will the final cashback payment be made for credit cards?
  8. 15. Which company provides our new cash ordering system?
  9. 17. What is the first name of Sabadell's CEO?
  10. 18. What is the limit to withdraw for a customer with an active card that they don't have?