Turning Negatives into Positives

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Across
  1. 1. The opposite of won't
  2. 4. What does the ‘P’ in NPS stand for
  3. 6. You can use our Telephone Banking _______ to make international transfers
  4. 7. Putting the _____ first
  5. 8. I ___ certainly find that out for you
  6. 10. We strive to offer _____ customer service
  7. 12. _____ for your time today
  8. 13. Let me see whether I can ____ you with that
  9. 14. Best _____ for customers
Down
  1. 1. Don't _____, I can sort that problem out for you
  2. 2. Service with a _____
  3. 3. The survey we ask customers to complete
  4. 5. I hope you've had a ________ experience with me today
  5. 9. Always look at the positives, not the ________s
  6. 11. If we have a problem, we should find the _____