TwinStar CU Training FAQs

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Across
  1. 2. True or False: Vericast will support HSA cards within the Admin Tool?
  2. 5. If there is no code word on file then run RG:________
  3. 6. Which queue should we transfer a caller to if they have a question about Quickbooks/Quicken?
  4. 8. How will Vericast handle callers that are not English speakers?
  5. 10. What is the latest date that the member should receive their card?
  6. 13. If the member needs a new card, they can go into a branch for a ________.
Down
  1. 1. Vericast can assist a member with __________ cards and should not transfer back to the FI.
  2. 3. Vericast will use _______ and Q2 for verification.
  3. 4. The preferred way to search for a caller is their _________, social, or card #
  4. 7. Will Vericast support questions regarding _________ and mobile banking?
  5. 9. Members may make comments about the merger. Vericast should ________ members and point them to resources.
  6. 11. The online banking conversion will happen fall of what year?
  7. 12. Members can expect a callback up to ____ business days.