U-verse Crossword - Moderate

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Across
  1. 2. It sets the tone for the call.
  2. 4. High wire drop
  3. 5. IP address type that never changes.
  4. 10. When SDP shows the member ID, but G2 can't see it.
  5. 11. Department that handles Out of Scope computer issues.
  6. 12. A Sutherland website that we use to look up information for our calls.
  7. 13. Customer will have this when they have U-verse internet, but no Plain Old Telephone Service.
  8. 15. When a receiver is ready to be plugged in, SDP will show the Order Status is this.
  9. 17. The VIP2250, ISB7500 and IPH8005 are all examples of a ___ ___ DVR.
  10. 19. The best way to reach out for help from your team.
  11. 21. Needed on a line share
  12. 23. Reset this if a customer cannot access their online account.
  13. 25. At the end of our troubleshooting, we may need to do this for a customer
Down
  1. 1. Account Status when services are completely installed.
  2. 2. "I can help you with that" is a good example of this type of statement.
  3. 3. The escalation department that seems to handle everything we can't, and makes AOTS tickets.
  4. 6. Customers with HSIA and POTS have this
  5. 7. The proper name for the brain behind the services in a customer's residence
  6. 8. "Client Unprovisioned" message on a STB/DVR means this box is...
  7. 9. This makes the ISB7005 special.
  8. 11. Clean these from a browser, they're better in milk.
  9. 12. Team that handles outages
  10. 14. Tells the STB and the TV what to do, once programmed.
  11. 16. Removes suspensions
  12. 18. The e-mail address that the customer would like to be contacted on for order updates, tech appointments, etc.
  13. 20. Where the fiber changes to copper in FTTN.
  14. 22. Clear this from your browser.
  15. 24. One of our last troubleshooting steps
  16. 26. This part of your WFE flow deals with Customer Education.
  17. 27. Used for quality purposes