UCHealth Interview Terms

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Across
  1. 5. – A provider’s order for the patient to see a specialist or receive specific services.
  2. 7. – Scheduling follow-ups, printing summaries, and giving instructions after the visit.
  3. 11. – Prioritizing patients based on how urgent their medical needs are.
  4. 12. – A record of the patient’s medical history and information.
  5. 13. – The percentage of costs the patient pays after meeting their deductible (example: 20%).
  6. 16. Authorization – Insurance approval required before certain services (e.g., surgeries or tests).
  7. 17. – Basic patient info: name, date of birth, address, phone number, emergency contact
  8. 19. of Benefits (EOB) – Document from insurance explaining what was paid, denied, or still owed.
Down
  1. 1. – Person responsible for the patient’s bill (can be the patient or a parent/guardian).
  2. 2. – Law that protects patient privacy and health information.
  3. 3. Maximum – The most a patient will pay in a year; after that, insurance covers 100%.
  4. 4. – Process of confirming a patient’s arrival, updating info, and collecting payment or forms.
  5. 6. Number – Approval code given by insurance for a specific service.
  6. 7. – Fixed amount the patient pays at the time of service (example: $20 for a visit).
  7. 8. / EHR (Epic) – Electronic Medical/Health Record system used to track patient history and appointments.
  8. 9. / Alert – Notes or warnings in a patient’s file (e.g., allergies, payment issues, special needs).
  9. 10. – Amount the patient pays out-of-pocket before insurance coverage begins.
  10. 14. – A patient who misses their appointment without canceling.
  11. 15. of Benefits (VOB) – Confirming that insurance is active and what services are covered.
  12. 18. – Patient pays fully out-of-pocket (typically without insurance).