UHC Crossword

2. This is what the member takes after the call to give us an NPS/UES score.
4. Which programs helps member with home appointments?
8. This document shows what services were rendered, and what amount if any is the members responsilbility.
10. Who do we get assistance from when paying a bill?
13. What does a member receive ever year for the rewards?
14. Besides from Meastro, we can find Prior Auth here!
15. Members are eligible to receive these monthly, for a wide variety of programs.

1. This tool tells us which medications are covered or not.
3. We get the member to this team, if we want to enroll or change their plan.
5. What must we receive from the CAG Team before submitting a CAG?
6. Where should advocates try to position the survey?
7. What must we verify before we open a members account?
9. These are listed on the left side of Maestro, and at least one must be done each call.
11. Who provides home deliveries for medications?
12. Which transportation company have taken over ModivCare?
16. Which tool do we use to resend an EOB?