Un-BEE-lievable SERVICE!!!!

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Across
  1. 1. Customer experiences are based on the five ?
  2. 2. Superior cusotmer experiences are WOW, first class, and ?
  3. 3. ? are the company to the customer
  4. 5. The ability to steer a conversation to a resolution in the most effective way is ?
  5. 7. End the handshake cleanly, ? the introduction is over
  6. 9. Pay attention to ?
  7. 10. The four basic customer needs are to feel understood, comfort, important, and ?
Down
  1. 1. The ? technique should be used to calm an irate customer on the phone
  2. 4. create a ? experience for cusotmers
  3. 5. A firm handshake combined with strong eye contact communicates ? to our cusotmer
  4. 6. Look at everything through the ? of the customer
  5. 8. everything ?