Understanding Customer Needs

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Across
  1. 2. create this experience
  2. 4. fourth need
  3. 7. third need
  4. 9. earn customer
  5. 11. first need
  6. 12. hierarchy of needs
  7. 13. product or service, atmosphere, physical plant, 4th factor of positive experience
Down
  1. 1. second need
  2. 3. fifth need
  3. 5. smile sincerely, take genuine interest in needs, treat customers with respect, put your customers at ease
  4. 6. look through customer
  5. 8. first step in understanding customer's
  6. 10. when conditions changes, change